Refund policy

Returns & Refunds

Sikadppukf
Wolfgang Heinz Wüsten
Bioethanolweg 8, 20095 Hamburg, Germany
Email: info@sikadppukf.store
Phone: +49 40 30020400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@sikadppukf.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A burner, fireplace or accessory must be returned complete and in its original packaging; a burner or fireplace that has been fuelled and lit, or built in, cannot always be returned in a resaleable state. Unused burners and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the opening and your room's ventilation before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Burner wool/matrix, glass guards, seals, igniters and electronic components wear with use and are stocked as spares — the burner matrix is a consumable. Damage or a hazard from using an ethanol fire in an unventilated room, from fuel other than bioethanol, from refilling a lit or hot burner or overfilling past the max line, from blowing out the flame, or from the fire too close to anything flammable is not a warranty defect, and a bioethanol fire is a decorative flame used at your own care.