Shipping policy

Shipping

Sikadppukf
Wolfgang Heinz Wüsten
Bioethanolweg 8, 20095 Hamburg, Germany
Email: info@sikadppukf.store
Phone: +49 40 30020400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Fireplaces & burners

Snuffers, funnels, stones, brackets, glass and manual burners ship by parcel; automatic burners, built-in fireplaces, freestanding stoves and the 3-sided model ship on a pallet or in a large carton. Delivery is kerbside: the carrier brings it to the nearest accessible door, not built in. Set burners and fireboxes into a non-combustible surround with the stated clearances, in a well-ventilated room; bioethanol fuel is not supplied. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.